Returns & Exchanges

At Vilvah, we strive to ensure your skin and hair love our natural formulations; however, if you receive a damaged or incorrect product, we offer a seamless 7-day return and exchange policy. Please ensure the products remain unused and in their original packaging to qualify for a resolution.

1

Initiate Request

Email our support team at [email protected] within 7 days of delivery with your order ID and clear photos of the product issues.

2

Quality Assessment

Our dedicated quality control team will review your request and images to verify the claim within 48 business hours.

3

Reverse Pickup

Once approved, we will arrange a reverse pickup from your address at no additional cost; simply ensure the item is securely packed.

4

Refund or Replacement

After the returned item reaches our warehouse and passes inspection, we will immediately dispatch a replacement or process a refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing